The following regulations apply when using this website:
General remarks on using data (personal data)
Protecting your personal data is important to us. When simply viewing this website, we do not save any of your personal data. If any personal data are collected on our website, this will always be on a voluntary basis, as far as possible. Generally speaking, we only collect, process or use personal data to the extent that this is required to perform the services offered or otherwise permitted based on legal regulations. Using or processing personal data for other purposes shall only occur if you, as the user of this website, give your express permission. Please read the following privacy information. Remember that you can prevent cookies from being saved and that you can delete any cookies yourself that have already been saved can, if so desired. Make use of your rights in terms of information, corrections, block and deleting, as well as of the possibilities available to you to prevent or limit the use and processing of data by third parties.
When will we collect personal data from you?
We will collect, process and save personal data from you (such as your name, address, telephone number or email address) in the following cases:
• When participating in prize draws so that we can send you your winnings
• When registering for a hearing test in order to contact you to arrange an appointment
• When you subscribe to a newsletter so that we can send you information on topics about hearing better
• When opening a customer account and for contract purposes
The data to be collected can be seen in the respective input forms.
Certain applications temporarily log your IP address. It is not possible for us to link your IP address when other personal data, except in the above-mentioned cases if you have provided us with your data yourself.
All data entered by you in (online) forms will be transmitted to and stored on a NEUROTH AG server. By sending such forms, you give us your permission to contact you by email or in other ways, if so indicated by you, for the stated purpose. This consent may be revoked at any time (see the contact details set out below). Your personal data will not be transmitted to third parties.
Collecting and using data to process contracts and when opening a customer account.
We also collect personal data if you provide these to us for the purpose of making an order or opening a customer account, or if you otherwise contact us (e.g. by means of a contact form or email). When creating a customer account, we collect the following data: First name, last name, email address, address, telephone number (to be able to contact you in case of queries), IP address. After the contract has been successfully fulfilled or your customer account is deleted, you data will be blocked for further use and deleted after the statutory retention period. If there is no statutory retention period under tax or commercial law (because, for instance, you did not place an order with us), your customer account can be deleted at any time and by sending us a message (see the contact details set out below).
Right to access, correct, block and delete data.
In accordance with current legal provisions, you have the right to receive free information about the personal data processed by us, to have inaccurate data corrected, as well as to have you data blocked, processing thereof restricted or deleted. You may exercise this right by writing to us at
or sending an email to email@example.com
A cookie is a data file that, if permitted by your browsing preferences, is stored on your computer when you visit our website or perform certain actions. Cookies contain information that we have sent to your computer and save certain settings and data to be exchanged with our our system via your browser.
We use so-called session cookies that are stored during your visit to our website and are deleted when you end your browser session. We also use permanent cookies that stay on your computer even after you have ended your browser session. Permanent cookies contain an identification number with which we can identify your computer. We can then use these to improve our services when you visit our website again. It is not possible for us to link personal data to this identification number.
If you would like to deactivate cookies, please make the corresponding changes to how cookies should be handled in your browser’s security settings. The settings can be found in the most common browsers in the “Extras” menu under “Settings” or “Internet options” and the “Privacy” tab. You can also delete cookies that have already been saved using these settings.
Please note, however, that certain cookies are required to guarantee basic functions of the website. Some pages of our website may not work properly if you do not accept cookies. Below you will also find out which third-party applications using cookies appear on our website and how you can prevent certain third-party cookies from being saved.
We would like to point out that, in order to simplify the shopping process in the webshop and to process any subsequent contracts, we will save your IP address using cookies, along with – as far as provided by you – your name, address and email address. Data will only be transmitted to third parties to the extent that this is required for the payment methods chosen by you. Your credit card details will only be saved for the payment provider chosen by you for the payment process. After you have finished shopping in the webshop or after ending the buying process, the data stored in the cookies will be deleted (or: “stored until the bill is paid”). Order data (name, address, email address) will also be stored after delivery for the duration of retention periods under tax or commercial law. Data will be processed in accordance with the legal provisions of Sec. 96 para. 3 of the Telecommunications Act (TKG) and Sec. 8 para. 3 sentence 4 of the Data Protection Act (DSG).”
Use of data in respect of Facebook services
Facebook social plugins
This website uses social plugins (“plugins”) from the social networking site facebook.com operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). Plugins are identified by one of the Facebook logos or by the wording “Facebook Social Plugin”. Here you can find a summary of the Facebook plugins and what they look like.
When you call up one of our web pages that includes a plugin of this type, your browser establishes a direct connection with the Facebook servers. Facebook sends the plugin’s content directly to your browser, which integrates it into the page. This means that we have no influence over the scope of data that Facebook obtains via this plugin and we are able to inform you about it only on the basis of our current state of knowledge.
Integrating plugins means that Facebook receives the information that your browser has opened any of our web pages, even if you do not have a Facebook profile or are not currently logged into Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server (potentially in the USA) and stored there. If you are logged in to Facebook, Facebook will be able to associate your visit to your website with your Facebook account. If you interact with the plugins, for example by using the Like button or posting a comment, the corresponding information will be transmitted by your browser directly to Facebook and saved there. The information is also published on your Facebook profile and shown to your Facebook friends. If you are not a member of Facebook it may still be possible for Facebook to find out your IP address and store it.
If you are a member of Facebook and do not want Facebook to be able to link the data collected from our website directly to your Facebook profile, you need to log out of Facebook before visiting our website.
You can also block Facebook social plugins using add-ons from third parties for your browser, such as the “Facebook blocker”: Please find out about how your browser uses social plugins and cookies via the settings. You can obtain this information from the manufacturer of your browser. Moreover, third parties also offer so-called browser extensions and plugins with which you can configure how your browser handles cookies and personal information.
Conversion tracking with the Facebook Pixel
We use the Facebook Pixel provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. This enables us to track the activity of our users after they have seen or clicked on a Facebook advertisement, and to assess the effectiveness of Facebook advertising for statistical and market research purposes. Data collected in this way are anonymous and do not give us access to personal information about individual users. However, such data are stored and processed by Facebook, and we provide you with such information as is available to us on this point. Facebook is able to link such data with your Facebook account and use it for its own promotional purposes, in accordance with the Facebook data use policy https://www.facebook.com/about/privacy/. It is open to you to enable Facebook and its partners to place advertisements on Facebook and elsewhere. To this end, a cookie may be installed on your computer.
Consent may only be given by users who have declared that they are older than 13 years old. If you are younger than this, we suggest you seek advice from your parents or carers. Please click here if you would like to withdraw your consent: https://www.facebook.com/settings?tab=ads
Google Inc. services and data use
Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, hereinafter referred to as “Google”) has agreed to comply with the Privacy Shield Agreement published by the US Department of Commerce between the EU and the US on the collection, use and storage of personal data from the Member States of the EU. Google, including Google Inc. and its wholly owned subsidiaries in the US has declared by means of certification that it complies with the relevant principles of the Privacy Shield. This applies to all Google services listed below.
DoubleClick by Google
By using this website you consent to the processing of data about you by Google in the manner and for the purpose set out above. It is open to you to withdraw your consent to the collection and storage of data at any time with effect for the future. You can deactivate Google cookies via the Google Ads Preferences page. However, we would point out that if you do so, you may not be able to take full advantage of all the functions on our website. It is open to you to withdraw your consent to the collection and storage of data at any time with effect for the future by clicking on the following link (https://www.google.com/settings/ads/onweb/?hl=de) to download and install the browser plugin available under the item DoubleClick deactivation add-on.
Our website uses AdRoll retargeting technology (AdRoll, 972 Mission St, 3rd Floor, San Francisco, CA 94103, U.S.A.) This makes it possible to specifically target internet users, who have already shown an interest in our website and offers, with advertising. We know from studies that displaying personalised advertising tailored to the interests of the internet user is more appealing than advertising that does not have such a personal connection. In the case of retargeting, advertising is displayed on the basis of a cookie-specific analysis of prior user behaviour. No personal data, except for the IP address, is stored here and it goes without saying that retargeting technology is used in accordance with currently valid laws on data protection. You can find out more about the privacy statement and policy in general and opt out of the anonymous analysis of your surfing behaviour Follow this link: https://www.adroll.com/de-DE/about/privacy.
This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer and which enable analysis of how users use the site. Information generated by the cookie about your use of this site (including your IP address) is transmitted to a Google server in the USA and stored there.
Your full IP address will only be sent to, and shortened by, a Google server in the USA in exceptional circumstances. Google will use this information on behalf of the website operator to evaluate your usage of the website, to generate reports about website activity and to provide the website operator with other services relating to use of the website and of the internet. Google Analytics will not associate any IP address transmitted by your browser with any other data held by Google.
We use Google Analytics functions for display advertising, namely for remarketing, reports on impressions in the Google Display Network and Google Analytics reports on performance by demographic characteristics and interests. You can deactivate Google Analytics for display advertising or adjust the advertising on the Google Display Network by going to Display Settings, or by using the Ads Preferences Manager.
You can prevent cookies from being stored by adjusting the corresponding settings in your browser software; we would like to point out, however, that in this case you will be unable to make full use of the functions of this website. In addition it is open to you to refuse consent for data generated by cookies about your website usage (including your IP address) to be collected or processed by Google, by downloading and installing the relevant plug-in from the following link: http://tools.google.com/dlpage/gaoptout?hl=de
You can prevent Google Analytics by opening the following website and downloading the browser add-on to deactivate Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=de. An opt-out cookie is created that prevents your data from being collected when you visit this website in the future. If you wish to prevent cookies being installed generally, please adjust your browser settings accordingly. Please note that this may limit website functions.
Applicable law / jurisdiction
The mandatory legal provisions on data protection applicable in the country of the web user shall apply. Unless there is a conflict between such mandatory legal provisions, data processing shall be governed by the laws of the country of residence of the operator (Austria).