FAQ

Who’s behind EARWEAR?
The Austrian family business Neuroth, which has over 105 years of experience in the acoustics industry.

Where is my nearest partner store?
You can currently have individual EARWEAR Hearing Protection Devices fitted in Neuroth partner stores across Austria, Germany, Slovenia and Croatia. Find the store nearest to you here.

Why should I choose EARWEAR?
EARWEAR removes distractions from troublesome background noise. Our Hearing Protection Devices are customised to your needs and enable you to hear only what you want to hear. And if you need to protect your ears straight away, we have developed the Intro Line, a product that provides reliable protection against noise without making your ears feel as if they’re blocked up. Simply order Intro Line online.

What are acoustic filters?
We distinguish between two types of filters: linear and nonlinear. Linear filters reduce the decibel level without distorting sound, nonlinear filters provide specific protection against very loud noise, whilst enabling you to hear speech clearly.

What’s the difference between normal earplugs and EARWEAR?
With normal earplugs you feel as if your ears are blocked up. But our specially developed EARWEAR products with sophisticated filter technology allow air into your ear even after you’ve inserted them, which gets rid of any sense of occlusion or discomfort.

What kind of decibel level can damage your ears?
Prolonged exposure to noise levels of over 85 decibels – for instance, traffic noise – puts your health at risk. Noise can lead to increased blood pressure and interfere with concentration and sleep. Even brief exposure to loud noise, such as a visit to a club or a shot being fired close by, can permanently damage your hearing.

What happens when my hearing is damaged?
Decibels of too high a level damage the hair cells in our ears, which are responsible for detecting sound vibrations. Long-term exposure to 85 dB or above can cause lasting damage. Unfortunately it is not possible to restore function to hair cells that have been destroyed. And the result is hearing loss – also known as Noise-induced Hearing Loss.

What are faceplates?
Faceplates sit visible in your ear and turn your EARWEAR Hearing Protection into a one-off piece. For the first edition of our Design Line we sourced pictures from the work of Graz photographer LupiSpuma, which fit perfectly with our four categories of Speed, Sports, Work und Relax. Our special production process allows us in principle to print our faceplates with any design.

Why do you offer soft and hard hearing protection devices?
You choose soft or hard hearing protection, depending on what suits you best. For bikers we recommend soft hearing protection that fits perfectly under your helmet. DIY enthusiasts are better off with hard hearing protection, which is pretty much indestructible. Whatever your passion, the acoustic specialists in our partner stores will help you to decide which material is best for you and your ears.

Can I get EARWEAR in my favourite colour?
EARWEAR is available in the widest range of colours – there’s sure to be one for you. Color Line Soft comes in 13 different colours, for example. For the purists amongst you we have developed the Titanium Line, a particularly resilient product, in matt or polished titanium. The Intro Line is only available in black, but looks pretty snazzy all the same.

Is EARWEAR available in different sizes?
Our products are each customised to your auditory canal, which means that they are available in exactly YOUR size. The Intro Line is not customised, but will sit perfectly in your ears thanks to its unique shape.

 

PLACING AN ORDER

How can I amend my order once I’ve placed it?
The best idea is to get in touch with our Customer Service team as soon as possible on +43 3116 200 820 or by e-mail at support@earwear.me.

How will I know that I have successfully placed my order?
After completing your order you will receive confirmation of your order by email. You can also check the status of your orders on your MyPage space.

I’ve been notified by the online shop that there’s a mistake in my address. What should I do?
Please contact our Customer Service team at support@earwear.me or call them on +43 3116 200 820.

 

MY ACCOUNT

What should I do if I forget my password?
The login screen includes a “Forgotten your password?” button. Just click on that.

How can I change my password?
Either via MyPage or using the “Forgotten your password?” function.

Is my data secure?
We do not store credit card details. Credit card payments are processed by our PCI certified partner PayOne. Payment made via PayPal or Sofort.com are processed by those platforms.

How do I unsubscribe from the newsletter?
We would be disappointed to hear that you wanted to unsubscribe from our newsletter. However, you can do this easily at any time via the link that you will find in the newsletter itself.

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Neuroth AG, Schmiedlstraße 1, 8042 Graz

Questions about our products or your order?

Call our support hotline +43 3116 200 820 or email us at support@earwear.me

Want to discuss a joint project or just say hello? Write to hello@earwear.me