PAYMENT & SHIPPING

Does the online shop deliver to any address?
At the moment you can order EARWEAR online from within Germany, Austria, Luxembourg, Belgium, Ireland, France, Slovenia, Croatia, Spain, Italy and Switzerland. If you are based in another country or would like to come to Germany to have customised ear protection fitted, please email us at support@earwear.me or call our Customer Service team on +43 3116 200 820.

Do I have to pay for postage?
For delivery within Austria we charge postage of EUR 3.00 per order incl. VAT. For deliveries to Germany postage costs are EUR 5.50 incl. VAT. For deliveries to Switzerland postage costs are EUR 13.00 inkl. VAT. For deliveries to all other countries mentioned above we charge postage of EUR 11.00 per order incl. VAT.

Can I return a product I have ordered?
Yes, within the statutory returns period.

Where should I send the product?
Earwaer.me
c/o DB Schenker
Griesauweg 27-29
6020 Innsbruck
Austria

What payment methods can I use in the online shop?
At the moment you can pay us via PayPal, online bank transfer or credit card.

Will my data be protected?
The payment process and your MyPage area are encrypted via SSL and therefore comply fully with current standards for secure communication between our systems and your browser.

Do I have to pay postage on returns?
If you aren’t happy with the product you’ve ordered, please return it to us in the original packaging with your prefered shipping partner at your expense.

How will I get my money back if I return a product?
You get your money refunded using the same payment methods as initially selected.

What happens if the product is damaged when it arrives?
If something went wrong with your ordered product, please get in touch with our Customer Service team at support@earwear.me or +43 3116 200 820

What happens if the product breaks when I use it?
Please contact our Customer Service team at support@earwear.me or +43 3116 200 820

Who should I ask if I have any questions?
The best idea is to contact our lovely Customer Service team: support@earwear.me or +43 3116 200 820

Can I also find you on Facebook?
Of course. We’d love to hear from you via our Facebook page.

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Neuroth AG, Schmiedlstraße 1, 8042 Graz

Questions about our products or your order?

Call our support hotline +43 3116 200 820 or email us at support@earwear.me

Want to discuss a joint project or just say hello? Write to hello@earwear.me